Support that actually helps
Billing, backups, templates, VAT — whatever you’re stuck on, we’ll point you in the right direction.
✅ Mon–Fri 09:00–17:00 SAST✅ “We aim to reply within 1 business day”✅ Screenshots help faster
Contact support
Email
Best for screenshots
Hours
Mon–Fri, 09:00–17:00
SAST (South Africa)
Before you contact us
Include these and we’ll solve it faster:
- Your eKasiBooks version (Settings → About)
- A screenshot of the issue (if possible)
- What you expected vs what happened
FAQs
Does eKasiBooks work offline?
Yes — once you’re signed in, you can quote and invoice without internet. You’ll need a connection to sign in again if you log out.
Can I add my logo?
Add your logo, company details and VAT information.
How do I backup?
Use the Export/Backup option in the app to save a copy of your data.
Where do I manage my subscription?
In your dashboard under Billing. Your Pro status updates automatically.
I need help urgently — what should I send?
Your app version, a screenshot, and the steps you took. That’s usually enough to troubleshoot quickly.