Tell us what went wrong. Give us enough detail to solve it quickly.
Billing, backups, templates, VAT, documents or desktop issues — send the context and we’ll help you get back to work without turning support into another project.
Give us the issue in one place.
We’ll reply by email or phone. Include enough detail that we can start troubleshooting before we contact you.
Some questions have a quick answer.
Does eKasiBooks work offline?
Yes. Once signed in, core desktop work such as quoting and invoicing can continue without internet. Online services still need a connection.
Can I add my logo and business details?
Yes. Company settings control your logo, company details, VAT information and document presentation.
How do I back up my data?
Use the backup/export tools in the desktop app to create a local backup you can store safely.
Where do I manage my subscription?
Use Billing in the eKasiBooks customer portal for plan, subscription and billing management.
What should I send for an error?
Your app version, screenshot, the action you took and the exact error message are usually enough to get us moving quickly.
Make sure you are testing the issue on the current release.
The app has built-in update checks, and the public download page always carries the current Windows installer.
Go to downloads →Your customer portal is the fastest place to check the account state first.
Review billing, invoices and your current subscription before opening a support request.