Privacy Policy
We respect your privacy. This policy explains what we collect, why we collect it, and how you can contact us about your data.
Last updated: 19 Oct 2026
Overview
eKasiBooks is desktop-first. Your business data is primarily stored locally on your device. Some features (like account login, subscription billing, and email sending) may require online services.
What information we collect
- Account details: name, email address, and authentication details (for login/OTP where applicable).
- Billing details: subscription status and payment references from our payment provider (we do not store full card details).
- Support requests: messages you send to support, and any attachments/screenshots you include.
- Basic technical data: device/app info used for troubleshooting (e.g., app version).
What we don’t do
- We don’t sell your personal data.
- We don’t require cloud storage for Starter/local-first Desktop use. Eligible cloud and Web features are optional.
- We don’t store your full payment card details.
How we use information
- To create and manage your account and subscription.
- To provide core services (downloads, upgrades, billing, cloud sync and Web access where enabled).
- To respond to support requests and improve product reliability.
- To prevent fraud and protect our systems.
Data storage and security
The Desktop app stores operational data locally. If you use cloud sync or eKasiBooks Web on an eligible plan, supported business data is also stored and processed in our cloud services so it can be synchronised and accessed in the browser. We recommend keeping local backups where available. For online services such as login, billing, cloud sync and Web access, we use reputable providers and standard security practices.
Third-party services
We may use third-party services for payments, email delivery, and hosting. These providers process data only to deliver their services (e.g., subscription activation).
Your choices
- You can request a copy of your account information.
- You can request correction of inaccurate information.
- You can request deletion of your account data where applicable (legal/billing requirements may apply).
Contact us
For privacy questions, contact support@ekasibooks.co.za.